A comprehensive guest experience platform we built to help hoteliers deliver exceptional service and increase guest satisfaction.
Project Overview
Guest Service was developed to address the growing need for personalized guest experiences in the hospitality industry. Our team at Momentum Nexus collaborated with hotel operators to create a platform that bridges the gap between guests and hotel services.
We identified that hotels were struggling with managing guest requests efficiently while providing personalized experiences. Guest Service solves this by offering a digital concierge experience that integrates with hotel operations.
Today, Guest Service is used by over 150 hotels worldwide, helping them increase guest satisfaction scores by an average of 27% while streamlining operations.
Key Achievements
- Developed a mobile-first guest experience platform with white-label capabilities
- Created AI-powered recommendation engine for personalized guest experiences
- Built real-time request management system integrated with staff workflows
- Implemented multilingual support for international hotels
- Scaled to 150+ hotels across 12 countries
Key Features We Developed
Digital Concierge
We built a mobile-first digital concierge that allows guests to access hotel services, make requests, and get local recommendations from their smartphones.
Real-time Messaging
We implemented a real-time messaging system that connects guests directly with hotel staff, ensuring quick response to requests and questions.
Personalized Experiences
We developed an AI-powered recommendation engine that suggests personalized activities, dining options, and services based on guest preferences.